Got Questions? We’ve Got Answers!
How to place an order?
To place an order, select your desired package, menu and menu items. After which, proceed to check out.
The order will be processed and a confirmation e-mail will be sent to you for acknowledgement. To confirm your order, we require a 50% deposit via debit/credit card 7 working days after the confirmation e-mail has been sent.
The remaining balance will be required to be paid in full 2 weeks before the event date.
How early do we have to place an order?
You can place your order once you have finalised your desired package, menu, and menu items.
However, to avoid disappointment, we advise placing your orders at least one month in advance as the date and time slots are on a first-come-first-served basis.
In the event that my wedding is cancelled, will you refund me the deposit?
Unfortunately, deposits are non-refundable.
Can I postpone my wedding date? If yes, how long can I postpone it for?
Yes, you can postpone it for up to a maximum duration of 12 months (subject to availability).
Do you provide takeaway boxes?
Adhering to NEA guidelines, we are not allowed to provide takeaway boxes as all food is best consumed within 3 hours.
How long can we have the buffet on-site?
Our food is best consumed within 3 hours.
Can you provide alcohol?
Orange Clove is a MUIS Halal-certified provider, hence, we do not provide alcohol.
Can your staff assist to serve alcohol?
Yes, we can. However, it is important to note that alcohol is not provided as we are a Halal-certified provider.
Are there any corkage charges?
There is no corkage charge imposed.
Are there any festive surcharge or restrictions should my wedding falls on a festive date?
Festive surcharge and restrictions applies for festive season. For more details, please approach our sales team directly.
Will it be possible to schedule meet-ups for discussion?
Definitely! We have our very own cosy wedding showroom which is ideal for discussion. Alternatively, we can schedule meet-ups outside of the office as well.
Are there additional perks for Neo Group members?
What is included in the package?
Please refer to the individual packages to learn more about what the package includes.
Will food tasting be included?
Food tasting will be included for Standing Buffet Packages, Sit-Down Buffet Packages, Western Sit-Down Packages and Chinese Banquet Packages.
Where will food tasting be held? Will it be delivered to my house?
Food tasting will be held at our wedding showroom, located at 1 Enterprise Road, Singapore 629813.
Can we taste the full menu?
Food tasting for Standing & Sit-Down Buffet Packages will only include 5 main dishes from the confirmed menu for a maximum of 6 people, including the Bride & Groom.
Food tasting for Western Sit-Down Packages & Chinese Banquet Packages will include all dishes from the menu.
Western Sit-Down food tasting will be for a maximum of 6 people, including the Bride & Groom.
Chinese Banquet food tasting will be for a maximum of 10 people, including the Bride & Groom.
When can we schedule a food tasting?
Food tasting is only available on Saturdays between 11am – 5pm, not available during Festive Period (Chinese New Year, Chinese 7th Lunar Month & Christmas).
It is advisable to schedule the food tasting no later than one month before the wedding date.
Food tasting can only be scheduled after the order has been confirmed with a 50% deposit.
Mode of payment
Payment via credit card/debit card and PayNow and accepted.
Can we customize our own menu?
Yes, customization is allowed for up to 2 changes. Surcharge applies for exchange of dishes with different pricing.
Can we exchange dishes from other menus?
Yes, you can exchange dishes as long as they are within the same package price. You can also exchange dishes from menus of different pricing but a surcharge applies.
Do you provide venue décor?
Yes, we do. We will propose according to your preference after a site visit has been conducted.
Do you have any venue partners?
Yes, we do. Our venue partners include iFly Singapore and The Chapel @ Imaginarium etc. We also cater to venues under NParks.
Have a question we haven’t answered? Contact us.
Neo Group membership is not applicable for wedding packages.